planning
Smart travel planning optimizes your clients time and pleasure
booking
Search, book and re-book. Our experience saves your office precious time.
monitoring
We constantly monitor all coming and ongoing bookings to prevent unexpected issues
troubleshooter
Different problems different solutions. We stand by your client until all is solved, 24/7
Searching Flights is TIME CONSUMING:
- Plan the route
- Find the airlines
- Compare schedules & rates
- (Re)book and hold the seats
- Issue and prepare tickets
- Manage luggage quota
- Monitor flight changes
- Handle cancellations & refunds
- Deal with the airlines
SUDDEN PROBLEMS require solutions
- Cancelled or missed flights
- Last minute schedule changes
- Overbooked planes or hotels
- Visa or document problems
- Lost luggage
- Sickness or accidents
- Emergency return home
- Natural disasters
Peace of Mind
When problems occur, your client needs help. This is a responsibility we take most serious and we are proud of the reputation we have. You can rest assured that your client is not alone and will get the support he needs.
We got you covered
Our business partners say:
I'm the owner of a UK based snorkel and dive travel company and I've worked with Vifa Travel for 7 years now. We use Vifa exclusively for flights, guided land tours and ground handling for all our clients who travel to Indonesia and during our time I've never thought about using another travel operator. You can expect quick response times, fair pricing, expert local knowledge and a high level of personal service. Vifa assisted us brilliantly throughout the pandemic and we look forward to many years of successful business together'
Since 2010 Vifa Holiday is our main DMC (destination management company) in Indonesia and one of our major business partners. Domestic flights, transfers, trips & tours, hotels and special services like airport VIP service in case of short connections times – the range of services is big. We are very happy to have such a reliable and flexible partner to assure the best travel experience for our valued guests. In case of major flights delays or cancellations and other problems we always have friendly and competent help. Vifa Holiday is, same like us, 24 hours reachable for the costumers and – most importantly! – will always find a solution for the problem at hand!
We serve many groups in all regions of Indonesia and have always been able to rely on Theo's (Vifa Holidays) excellent service, both before clients leave, during the planning process, and when our clients are already on the road. In the case of last-minute changes to domestic flights or other foreseeable deviations, Theo and his team has always decided and acted in our best interest and that of our guests. As a tour operator, we rely on straightforward handling in urgent cases and here we can blindly trust Theo and the entire team of Vifa Holiday. Also, with individual and special trips, round trips and hotel wishes we were always very well advised. We are looking forward to further cooperation and wish the entire team much success for the future. Maximum rating: EXCELLENT 😉
Our beautiful holiday at the Prince John Dive Resort became abruptly a nightmare after the earthquake and tsunami on September 28, 2018. We survived the disaster during our dive at Donggala Harbor and were able to escape from the tsunami wave just before. Since the airport was destroyed, the planned trip home was not possible. Under difficult circumstances, we had to drive over 12 hours to the next airport in Mamuju. During the ride we were in constant contact with Paul Fransz of Vifa Holiday, who remotely managed our trip home with all the difficulties involved. His team was the savior in distress who organized drivers, reserved hotel rooms and booked our flights. We were all very grateful in this difficult situation that Vifa Holiday gave us all the support that was possible. Thank you from all of us.
Our Logbook since 2005
Proud to have Served Our Guests From :
- Australia
- Austria
- Belgium
- Brazil
- Brunei
- Canada
- China
- Croatia
- Denmark
- Fiji
- Finland
- France
- Germany
- Greece
- Hungaria
- Ice Land
- India
- Indonesia
- Ireland
- Israel
- Italy
- Japan
- Jordan
- Kenya
- Lebanon
- Luxembourg
- Madagaskar
- Malaysia
- Mexico
- Myanmar
- Netherlands
- New Zealand
- Norway
- Poland
- Portugal
- Russia
- Singapore
- South Africa
- Sweden
- Switzerland
- Thailand
- Turkey
- United Kingdom
- United States of America
Frequently Asked Questions:
We are a consultant, executor and guardian for those businesses that have guests with travel plans throughout Indonesia. Diligent and caring, whether a simple ticket or a complex group itinerary. We represent your service level while your clients are here. All include but not limited to flights, accommodations, transfers, tours, airport services, documents handling. Priority is your client’s wellbeing.
We do not charge for enquiries.
Online platforms do not plan itineraries
Online platforms do not search for convenient connections
Online platforms do not help you with check in problems
Online platforms do not help you with lost luggage
Online platforms do not have connections in airports
Online platforms do not refund immediately
Online platforms do not care
Online platforms do not…
We have liaisons in all airports to help your guests. Group check in, visa on arrival, VIP arrivals, fast track, luggage handling, wheelchair assistance, everything your guest might be in need off.
We have our local transport suppliers in all locations throughout Indonesia
Many of our business partners send their guest to a liveaboard or dive resort. We are well connected with them and notify them directly if the incoming guests have relevant travel changes. We keep hem informed.
We follow the refund policies of our suppliers. If you are entitled to a refund, we will refund you according their terms and conditions. This means we return the refunded amount to you after we received it from the supplier. If you intend to use the refund for a new booking, we add the refund directly to your credit. In this case no need to wait for the supplier.
For the regular bank transfer, we use bank accounts in 3 currencies; US dollars, Euro’s and Indonesia Rupiahs. We can also provide a credit card payment link or TransferWise account.
We do provide credit to agents that do regular bookings with us. The conditions to be determined in deliberation.
We are here to support your clients in any way we can. This is a responsibility we take most serious and we are proud of the reputation we have. We help to communicate, give advice and propose solutions to the best of our knowledge. We stick with them as long as needed and keep you in the loop where possible. We provide you with a 24/7 emergency phone number (English speaking)
